How do I post a listing?
Sign in, open "Post an Ad", upload at least one photo, complete the form and publish. You can edit listings anytime under "My Listings".
How do I contact a seller?
On a listing detail page, tap "Send message" to start a conversation. If you are not signed in, you will be asked to log in first; threads continue under Messages.
Does the AI assistant replace customer support?
No. The AI gives quick general guidance in English. For legal or dispute issues, seek professional advice. Use "Message the team" on the Help page for human support.
Where can I edit a published listing?
Open "My Listings", select a card, then update text, photos or status (e.g. sold) on the edit screen.
Are payments on the site secure?
Premium subscriptions and featured listing payments are processed securely via Stripe. Agree the purchase price of a dog directly with the seller and only pay through trusted channels.
What is Premium?
Premium lets you publish and manage multiple listings. Payments are handled by Stripe; manage your plan under Dashboard → Billing.
Why is kennel club registration required?
Breeder listings require proof of membership with a recognised body (e.g. IKC, UKU, The Kennel Club, FCI-affiliated clubs) and your official kennel name. Our team reviews uploads; once approved and with an active Premium plan (from your second listing), you can publish additional ads.
How does featured listing work?
On "My Listings", request a homepage feature for an active ad. After payment, your listing appears in the featured strip for the purchased period.
Where are my invoices?
After signing in, open Dashboard → Billing to see subscription status, Stripe invoices and the customer portal.
Help
Frequently asked questions
Summary answers to common questions. If you cannot find what you need, contact us via the Contact page.